1. Introduction

Last Updated: December 15, 2025

This Privacy Policy explains how TG Academy ("we," "us," or "our") collects, uses, and protects your personal information when you use our educational platform.

We are committed to protecting your privacy and ensuring you have a positive learning experience. This policy applies to all information collected through our Academy platform, including courses, community features, and related services.

2. Information We Collect

2.1 Account Information

Category Types of Data Purpose
Registration Data Name, email, password, profile picture Account creation and management
Profile Information Learning preferences, bio, location Personalized experience
Payment Information Payment method, billing address Processing subscriptions and purchases
Learning Progress Course completion, quiz scores, certificates Track educational achievements

2.2 Automatically Collected Information

When you use our platform, we automatically collect:

  • Device information (IP address, browser type, operating system)
  • Usage data (pages visited, time spent, interactions)
  • Learning analytics (progress, completion rates, engagement)
  • Technical logs (errors, performance metrics)

2.3 Community Interactions

When participating in community features:

  • Messages and forum posts
  • Comments and feedback
  • Profile information shared publicly
  • Social interactions and connections

3. How We Use Your Data

We use your information for the following purposes:

  • To provide, operate, and maintain our educational platform
  • To personalize your learning experience and recommend relevant courses
  • To process payments and manage your subscriptions
  • To track your progress and issue certificates upon completion
  • To communicate about your account, courses, and platform updates
  • To provide customer support and respond to inquiries
  • To improve our platform and develop new educational features
  • To ensure platform security and prevent fraud
  • To comply with legal obligations and protect our rights

4. Information Sharing

4.1 With Service Providers

We share information with trusted third-party service providers who help us operate our platform:

  • Payment processors (Stripe, PayPal)
  • Cloud hosting providers (Supabase, AWS)
  • Email and communication services
  • Analytics and performance monitoring tools

4.2 Legal Requirements

We may disclose information:

  • To comply with legal obligations or court orders
  • To protect our rights, property, or safety
  • To prevent fraud or security issues
  • With your explicit consent

4.3 Community Features

When using community features:

  • Your profile information may be visible to other users
  • Course progress may be shared in leaderboards (with consent)
  • Community posts and interactions are public within the platform

5. Data Security

5.1 Security Measures

We implement appropriate technical and organizational measures:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication requirements
  • Secure payment processing
  • Regular backups and disaster recovery

5.2 Your Responsibilities

You are responsible for:

  • Maintaining the confidentiality of your password
  • Notifying us of any suspected unauthorized access
  • Using secure devices and networks
  • Logging out of shared or public devices

6. Your Rights

You have the following rights regarding your personal information:

  • Access: Request information about what data we hold about you
  • Rectification: Correct inaccurate or incomplete information
  • Erasure: Request deletion of your data (subject to legal requirements)
  • Restriction: Limit how we process your data
  • Portability: Receive your data in a structured format
  • Objection: Object to processing for certain purposes
  • Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, contact us using the information in Section 12.

7. Cookies Policy

7.1 What are Cookies?

Cookies are small text files placed on your device to enhance your experience. We use:

  • Essential cookies: Required for platform functionality
  • Performance cookies: Help us understand usage patterns
  • Functional cookies: Remember your preferences
  • Marketing cookies: Used for relevant advertisements (with consent)

7.2 Managing Cookies

You can control cookies through:

  • Your browser settings
  • Our cookie preference center
  • Opt-out links in our communications

8. Children's Privacy

8.1 Age Requirements

Our platform is intended for users aged 13 and above. We do not knowingly:

  • Collect information from children under 13
  • Target advertising to children
  • Allow registration for users under 13

8.2 Parental Consent

If we discover we have collected information from a child under 13:

  • We will delete the information promptly
  • We will prevent further collection
  • We may require parental verification for continued access

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. By using our platform, you consent to such transfers when necessary for:

  • Providing our services
  • Processing payments
  • Technical support
  • Legal compliance

10. Data Retention

10.1 Retention Periods

We retain your information for:

  • Account data: As long as your account is active
  • Learning records: Permanently for certificate verification
  • Payment data: As required by tax and financial regulations
  • Communication: As needed for customer service

10.2 Deletion Requests

You may request deletion of your data, subject to:

  • Legal requirements to retain certain information
  • Legitimate business needs
  • Certificate verification requirements

11. Changes to Policy

We may update this Privacy Policy from time to time. Changes will be:

  • Posted on this page with the revision date
  • Communicated via email or platform notification
  • Effective immediately for new features
  • Applied after 30 days for existing data processing

Continued use after changes constitutes acceptance of the updated policy.

12. Contact Information

Data Protection Officer

TG Academy

Email: thomasgeorge915@gmail.com

12.1 How to Contact Us

For privacy-related inquiries:

  • Email us at the address above
  • Use our contact form on the platform
  • Call our support line during business hours
  • Write to our physical address

12.2 Response Times

We aim to respond to:

  • Data access requests within 30 days
  • Deletion requests within 30 days
  • General privacy inquiries within 5 business days
  • Urgent security concerns within 24 hours

By using TG Academy, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein.

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